resort-reservations_btn2.gif

Meet Your Casino Hosts

Miami Headquarters

Director of Player Development
Swanhild Musikka
Phone: 888-888-1262
Ext.: 2375
Languages Spoken: Spanish, Portugese (basic)

No detail is too small when Ms. Musikka is involved. Her organizational skills and diligence ensure an exceptional experience for each and every guest. From the start of her career at The Princess Casino in Freeport, Bahamas to her work at Resorts World Bimini today, this 20-year veteran remains as passionate as ever about the gaming entertainment industry.

Director of Marketing
Josh Crowder
Phone: 888-888-1262
Ext.: 2358

When it comes to galvanizing the team, Mr. Crowder shines. His outgoing personality and determined work ethic inspire those around him to bring their “A Game” each and every day. An industry veteran for over 12 years, Mr. Crowder is a favorite amongst the Resorts World Bimini family of employees and guests.

Director of Player Development
Susan Chen
Phone: 888-888-1262
Ext.: 2374
Languages Spoken: Chinese Mandarin, Taiwanese, Cantonese

Immigrating to the United States from Taiwan at age 9, Ms. Chen always welcomed new experiences. Her dedication and perseverance led to an illustrious 20-year career in the gaming entertainment industry. Beginning in Atlantic City, New Jersey, to positions in Louisiana and now Florida, she learned and grew with each opportunity presenting new challenges– lessons that she still applies today.

Director of Asian Marketing
Steve Ma
Phone: 888-888-1262
Ext.: 2614
Languages Spoken: Cantonese, Mandarin, Taishanese

The commitment to excellence – that’s what Mr. Ma is all about. With over 25 years of experience in casino marketing, player development and special events planning, his dedication has attracted players of all levels in both domestic and international markets. The former Vice Preseident of Asian Marketing at Foxwoods Resort & Casino, Mr. Ma is also fluent in Cantonese, Mandarin and Taishanese.

Sr. Asian Marketing Executive
Elaine Lam
Phone: 786-390-4280
Ext.:
Languages Spoken: English, Chinese (Mandarin, Cantonese, Chow–Zhou) and Vietnamese

Elaine‘s commitment to excellent customer service has attracted players of all level in Asian markets.  Starting in Foxwoods Resorts & Casino as a casino host, her positive attitude and dedication quickly made her popular among the Asian customers.  She is an expert when it comes to player development and events planning, fluent in both Vietnamese and Chinese.  I am sure she is a valuable asset to our Resorts World family.

Asian Marketing Executive
Dennis Chau
Phone: 347-501-0751
Ext.:
Languages Spoken: English, Chinese (Mandarin, Cantonese) and Vietnamese

Dennis came to United States from Vietnam 40 years ago, with his outgoing personality, positive attitude and strong determination led him to the casino gaming industry for over 25 years.  From the start of his career at Atlantic City, NJ. to Connecticut and Pennsylvania, he held many key positions in casino marketing.  He is fluent in Vietnamese, Cantonese and Mandarin.  Mr. Chau’s experience and expertise will be a great asset to the Resorts World team.

Player Development Executive
Dimitri Gountis
Phone: 888-888-1262
Ext.: 2399
Languages Spoken: Greek

That special, personal touch is what makes Mr. Gountis such a valuable member of the Resorts World family. With 15 years of experience working at casinos such as Gulfstream Racetrack & Casino, Seminole Hard Rock Hotel & Casino Hollywood, he takes great pride in making sure every guest has a unique and memorable experience.

Player Development Executive
Alejandro Obeso
Phone: 888-888-1262
Ext.: 2555
Languages Spoken: Spanish

Going above and beyond is commonplace when it comes to this casino veteran. Beginning with Seminole Hard Rock Hotel & Casino Hollywood, his inspirational work ethic remains unwavering throughout his 7 years of casino experience. Fluent in both Spanish and English, Mr. Obeso is a popular employee among many guests.

Casino Executive Host
Michelle Kannel
Phone: 888-888-1262
Ext.: 2362

Starting out at a family-owned restaurant in Wisconsin, Ms. Kannel began working in the hospitality industry at a young age. Naturally, the gaming industry was a perfect fit. So when Ms. Kannel moved to Florida in 2008, she joined the VIP Services Department at Seminole Hard Rock. Now as an Executive Host, Ms. Kannel brings her expertise to the Resorts World Bimini team.

Casino Executive Host
Lori Alpern
Phone: 888-888-1262
Ext.: 2307

Regardless of what guests or fellow employees need, Ms. Alpern is always the first person willing to help. With 6 years of experience in the gaming industry with casinos such as SunCruz Casino and Isle Casino Racing Pompano Park, her positive attitude and integrity make her an invaluable asset to Resorts World team.

Casino Host
Gabrielle Carlin
Phone: 888-888-1262
Ext.: 2354

Her sunny smile and even sunnier attitude make Ms. Carlin a favorite amongst guests. In her 3 years of working in the gaming industry, Gabrielle has learned from some of the industry’s finest. Her infectious personality helps guests feel special and welcomed. Look out for Gabrielle’s beaming smile to light up the room.

Bimini SuperFast Casino

Casino Executive Host
Sukumaran Baskaran
Phone: 888-888-1262
Ext.: 5000
Languages Spoken: Malay, Tamil, Thai

This 13-year veteran of gaming industry is a problem solver with great interpersonal skills and a strong business sense. He enjoys greeting customers positively, treating each person as an individual. As a longtime expert in gaming, Mr. Baskaran uses his listening and problem-solving talents every day at Resorts World Bimini.

Casino Executive Host
Maria Scaunas
Phone: 888-888-1262
Ext.: 5000
Languages Spoken: Italian, Spanish, French

Throughout her 5 years in the gaming business, Ms. Scaunas has worked in multiple countries and speaks Italian, Spanish, and French. When it comes to business, this quick and collaborative employee is always willing to build relationships with co-workers and customers. Her strong desire to provide guests with a memorable experience allows her to anticipate guests’ needs while maintaining a “consider-it-done” attitude.

Casino Host
Melissa Carmona
Phone: 888-888-1262
Ext.: 5000
Languages Spoken: Spanish

This native of Costa Rica is new to America, but she is an expert when it comes to helping guests. With 4 years of casino experience behind her, Melissa is a multilingual master of guest services. She makes a difference every day by anticipating and addressing the needs of our customers with a genuine and upbeat attitude.

Resorts World Bimini Casino

Player Development Manager
Herbert Robinson
Phone: 888-888-1262
Ext.: 305

This knowledgeable 20-year veteran of the casino industry is well-versed in many key operational areas. He has worked as a Croupier, in the Slots Department, Customer Service, Junket and VIP Services at the Princess and Royal Oasis Casino in Freeport, Bahamas. A highly motivated professional, he constantly strives to be the best in the business.

Player Development Manager
Natasha Denise Golaz
Phone: 888-888-1262
Ext.: 305

Her bright smile and sunshine-bright personality are always a hit with guests. It comes as no surprise that Natasha was a Flight Attendant with Lakers Airways. She went on to gain experience in the casino industry by accepting positions with Customer Service, Front Desk and VIP Guest Services with the Princess and Royal Oasis Casino.

Casino Executive Host
Lurose Vedrine
Phone: 888-888-1262
Ext.: 302
Languages Spoken: Spanish, French

Ms. Vedrine successfully completed courses in Hospitality Management and Tourism at The College of the Bahamas. She went on to apply her studies at the Crystal Palace Casino in Nassau where she was an Executive Casino Host. She also speaks Creole fluently and possesses a basic knowledge of Spanish and French.

Casino Host
Laricca Bartlett
Phone: 888-888-1262
Ext.: 302

With nine years of extensive customer service and hotel industry experience to her credit, Ms. Bartlett is extremely knowledgeable, competent and capable. Her professionalism is at once evident upon meeting her. Her warm personality and outgoing demeanor make guests feel immediately “at home.”

Casino Host
Vashti Cartwright
Phone: 888-888-1262
Ext.: 302

While relatively new to the casino gaming industry, guests can place their complete confidence in Ms. Cartwright’s abilities. Her enthusiasm, combined with her determination to make each guest’s experience the best that it can be make her a natural fit for Resorts World Bimini Bahamas.

Casino Host
Shamika Roberts
Phone: 888-888-1262
Ext.: 302

Having worked with Isle of Capri Casino at Lucaya for over seven years, Shamika learned from some of the brightest and the best in the casino industry. She believes in delivering the highest quality service no matter what the level of the player. She is determined to build the experience of a lifetime for each one of her guests. She accomplishes this every day with her impressive skill set and vivacious personality.

Casino Host
Lisa Sears
Phone: 888-888-1262
Ext.: 302

Based on her professionalism, poise and knowledge, one would never guess that Ms. Sears recently made her debut in the casino industry. No stranger to business and customer relations, she is an entrepreneur and a former business owner. From the age of 21 she has been a Grand Bahama Port Authority licensee while managing an electronics store for over a decade.